The Home Helpers® Team Salutes our Caregivers - The Real Reason We're The Best!
Top-notch caregivers are the key to professional, compassionate care, and we’re proud to employ some of the best in the business. Here’s to those compassionate individuals who give all of our clients a greater level of independence and the dignity that they deserve. Together, we make a difference to anyone in Delaware County, Chester County or the Main Line in need of in-home, non-medical care.
Custom Care Makes All The Difference For Your Loved One. No two people are exactly alike, so why do so many home care providers treat them that way? We pride ourselves on our Home Helpers Client & Caregiver Matching Program™, which matches clients and caregivers based on thorough personality testing. Right from the start, the person cared for feels like they’ve found a friend in their new caregiver-and our caregiver will feel the same way.
Home Helpers® provides clients an on-site Director of Client Care to create a comprehensive TotalCare™ Program for your loved ones, including initial assessments and on-going evaluations. The TotalCare™ Plan is both customized and flexible. Using the Home Helpers® Caregivers, DirectLink®, “outside” care services like adult daycare and available family members, we create a plan that insures your loved one is being cared for at all times.
Home Helpers® Care Check System™ thoroughly screens potential caregivers through the use of comprehensive background checks, and when combined with The Client Caregiver Matching Program™ you can be ensured that your loved ones are cared for by responsible, accountable, professional, compassionate people.
With options like RN Assist™ and qualified staff on-site, you can trust that your needs are met thoroughly and accurately, each step of the way.
Contact us to learn more Home Helpers, and to receive your FREE informational DVD, “Secrets of Home Care Success” 610.358.1110
Media Home Helpers and Direct Link: Overview
John and Janet Squires, long time residents of the Delaware Valley, acquired and opened Western Delaware County / Eastern Chester County Home Helpers office in December 2002. The Squires are business professionals who became interested in this business as they saw family members and friends struggle to find qualified care and support for aging parents or relatives.
In July of 2006, Home Helpers announced that Thomas C. Carroll, MSW had joined their management team as Director of Client Relations and Staff Development. In June of, 2007 the Company was pleased to confirm that Tom had become a partner and had assumed the responsibility of VP, Client Relations.
Since 2003, the Squires’ office has grown to become the leading non-medical Home Care Agency in their service area. As of June 2010, their staff of over 160 care givers is providing support to over 240 consumers. In addition to its private pay customers, the company meets all the PA state requirements for licensure and is currently a provider for both Delaware and Chester County Offices on Aging, Liberty Resources, Jefferson Home Care, Chester County Disabilities, The ALS Society and The MS Society.
In 2007, the practice was recognized with the Presidential Award, which is given to the office that has demonstrated the ethical standards, community involvement and commitment to client service that set it apart from all other Home Care Agencies. The local office was selected from more than 600 nationally and independently-owned Home Helpers locations. In 2008, the practice received even higher praise at it was one of 54 franchises from all Industries named FRANCHISE OF THE YEAR by the International Franchise Association. In 2009, the office received the ADAM BROWN Spirit Award and was named the BEST of Delaware County for Senior Care by readers of the Delaware County Times. Local owners, John Squires and Tom Carroll, attribute these awards to the quality of their caregivers and commitment from the organization to treat their clients like family.
John Squires, President
Unfortunately, our founder and President, John, passed away in November, 2011 but his legacy will live on. John brought 30 plus years of progressive and diverse management experience to the start-up of the local Home Helpers and Direct Link Office. Throughout his professional life John has realized success growing organizations with a focus on quality; belief employees are the most important part of any organization; a passion for customer service and a commitment to ethical organizational development.
A graduate of the University of Delaware, John started his career in sales with R.J. Reynolds. After 2 promotions with RJR he was recruited by Frito-Lay for their accelerated management training program. Upon completion of the program, success at 4 levels of responsibility led to being named the Philadelphia Area Division Manager. In this capacity he led the $70mm, 180 person division to nation leading market share growth.
In addition to Frito-Lay, John held significant responsibility with Prodigy Services, a partnership of IBM and Sears. Starting a National Marketing Manager for the early on-line services company, he assumed the position of Western Region Manager where directed a 100 person organization covering half of the United States.
Janet A Squires, Owner/VP Administration
Before starting her family, Janet was a business professional who had held significant management positions with Frito-Lay where she was Northeastern Zone Distribution Specialist and Brandt Leasing where she was Vice President of Administration.
While raising her daughter, Janet served in many volunteer roles in both school and church, including working for 3 years as an aide for special education students. Her volunteer work also included supporting Sally’s Fund, a special program that provided meals to elderly shut-ins at no cost.
Tom Carroll, MSW, Owner
Tom is a licensed, Master's prepared Social Worker. He obtained his BSW from Misericordia University and his MSW from the University of South Carolina. He has over 20 years of experience in the field. He has a wide variety of professional experience that includes expertise in the areas of child welfare, behavioral health, homecare and geriatrics.
As co-owner of Home Helpers of Media, he is responsible for overseeing the daily operations of over 250 employees and responsible for insuring the delivery of the highest quality of home care services to over 350 clients throughout the Delaware Valley. Prior to becoming an owner of Home Helpers, he worked for the Crozer Keystone Health System as a Trauma Social Worker and as the Triage Clinician for the health system's Department of Senior Health Services.
In addition to his responsibilities with Home Helpers, Tom volunteers his time to numerous organizations. He serves on the Board of Directors for Senior Community Services. A non-profit organization that provides supportive services to the elderly and their families. He co-facilitates a monthly Alzheimer's Association early stage support group for individuals struggling to cope with the disease and the diagnosis. He is also a speaker for the Alzheimer's Association and has presented at numerous trainings and conferences for the Alzheimer's Association. In 2009 he received the Alzheimer's Association "Caring Hearts-Helping Hands" award for Outstanding Volunteer Service. In 2011 he was named the Catholic Business Person of the Year by the Catholic Business Network of Greater Philadelphia.
In his role as a partner, Tom is responsible for maintaining the quality of client care, and developing programs to attract and retain the same level of Conscientious Caregivers that have made Home Helpers one of the areas leading providers of non-medical companion care. He is also squarely focused on the company’s goal of developing a “medical approach” to a “non-medical” care industry.
Kim Carroll, RN, Owner/Director of Client Care
Kim has been a Delaware County resident since 1992. She received her Bachelors of Science in Nursing in 1990 from Misericordia University where she met Tom. She has over 20 years of diverse nursing background. Her professional experience includes oncology, hospice care, critical care nursing, workers’ compensation care management and pharmaceutical research and development. Her most recent work experience before Home Helpers was managing the Outpatient Cancer Program at Taylor Hospital. Kim and Tom have a very active role in the everyday operation of the business and are committed to treating our employees and clients like family and providing the best service possible.
Janice Sullivan, RN
Prior to joining the Home Helpers Family, Janice went to Delaware County Community College and graduated with an Associate’s degree in nursing in 2009 intending to get her BS in the near future. Janice worked at Fitzgerald Mercy Hospital for 36 years as a nursing assistant on the floors, then as a medical assistant in Occupational Health. With her expertise in patient care, she is a great asset to our clients and is passionate about what she does.
Rachel Tomlin, RN, BSN Director of Client Care Chester Co. & The Main Line
Rachel is a Chester County native and has currently been living in West Chester since 1997. She received her Bachelor’s of Science in Nursing in 1989 from the University of Delaware. Her professional experience includes home care, critical care nursing and pharmaceutical research and development. She briefly left the field of nursing after the birth of her third child. During this time, she remained active in the community by volunteering at her children’s school and for their activities. Most recently, Rachel has assisted the school nurse and was active with the School Health Council. She joined the Home Helpers team in 2009. She is committed to quality of care and service and carries this commitment into her role as a Client Care Supervisor.
Melissa Andrey, CTRS. Managing Director Chester Co. & The Main Line
Melissa has been with Home Helpers since 2009. Prior to joining us, she was the Regional Director of 5 branches throughout the NE for Sunrise At Home and Executive Director of the At Home division in Philadelphia, managing over 130 caregivers and 85 clients on The Main Line and Chester County.
She received her Bachelor of Science in Therapeutic Recreation degree from East Stroudsburg University minoring in Gerontology. Having over 17 years of Operations, Sales/Marketing and Business Management experience reflects her passion for taking care of families in need of assistance with their loved ones. Melissa resides in Upper Dublin and is married with 2 children.
Mary Geiger, Human Resources and Hiring Manager
Mary Ann is an educator and retired high school administrator. She was a mathematics teacher in Chester Upland School District for 16 years. After teaching, Mary Ann enjoyed 20 very successful years as an educational administrator, including roles as a HR Director in Chester Upland, Radnor Township, and William Penn school districts. She is delighted to be involved again in a critical service industry with a people focused organization.
Michele Wright, Office Administrator/Scheduling Coordinator Delaware Co.
Michele has been with Home Helpers for over 6 years. She has 20+ years experience in the administrative/customer service fields working with American Airlines as a ticket agent, gate agent and eventually the AA Philadelphia Admiral’s Club along with Emery Worldwide Cargo Sales. Michele volunteered at her children’s schools and eventually worked there as a Special Ed Paraprofessional. She has been married for over 25 years and has two young adults who both attend the University of South Carolina. “I love what I do working with our wonderful caregivers and special clients!”
Mary BeVier, Scheduling Manager and Field Supervisor
As a field supervisor, Mary is responsible for client satisfaction and continuity of client care. In this capacity, Mary also directs the activities of 4 Sr. caregivers, including client satisfaction surveys, in-home supervisory visits and, in conjunction with our RN, client specific caregiver training. Mary was one of Home Helpers 1st caregivers who only wanted to work a few part-time hours. The only problem was that everywhere Mary went….. our clients would not let her go. After a few months we were lucky when she agreed to assume her current role as field supervisor. Without question, Mary is living proof that we become the extended family when the family can’t be there.
JeNá Nickerson, In Home Care Coordinator/Chester Co.
JeNá has been with the company since 2010. Prior to coming to the company, she worked in corrections for eight years. JeNá truly loves helping people in every aspect of their life, which is why she decided to pursue healthcare as a career. She has several credits toward her BSN, which her goal is to obtain in the near future. JeNá is the mother of two awesome kids, and her spare time is spent supporting them in their activities, as well as operating a small business.
Cheryl Jackson, Scheduling and Recruiting Coordinator Chester Co.
Cheryl has been with Home Helpers for over 3 years. She brings over 15 years of experience in Assisted Living and Private Duty Home Care to Home Helpers. Most recently, Cheryl was the Staffing and Recruiting Resource Coordinator for LivHome, Inc. Prior to LivHome, Cheryl helped to grow and maintain revenue with Alliance Care At Home and Sunrise At Home. Her compassion for the elderly is something she prides herself with.
Dena Davalt, Billing & Payroll Specialist
Prior to joining Home Helpers in 2008, Dena and her husband were business owners for over 13 years. She has been married for over 30 years and has 3 grown sons whom all served in the armed forces. Dena has volunteered for years at Springfield Baptist Church where her husband is a Youth Pastor.
Donna Dehart, Client Services Coordinator
Donna has been with Home Helpers for over 3 years. While raising her 2 children, Donna worked as a floral/landscape designer for 25 years and a designer for a landscaping company for 2 years tending to the grounds at Riddle Village. She loved interacting with the residents while there and felt inspired to change gears and work assisting the elderly in the community. Donna’s love and compassion for people is an asset to Home Helpers and our clients.
Jennifer Shea-Schwacke, After Hours Operator
Jen has a long career of working in higher education administration and planning major events at colleges and universities. She has a bachelor’s degree in “Elementary Education” and a Master’s degree in “Educational Leadership”. Jen & her husband Bill have 2 children and have lived in West Chester for over 15 years. She dedicates some of her time to the Parks & Recreation Group within her community. Jen’s passions for helping others lead her to Home Helpers over 3 years ago. Her willingness to assist client’s needs is refreshing.
Jennifer Zampino, After Hours Operator
Jennifer has been with Home Helpers for over 3 years. Prior to joining our family, she graduated from Widener University with a BA in English. She previously worked for The Vanguard Group and Total Health Home Care. Jennifer and her husband of 18 years, reside in Aston with their 5 children. Working with a great group of co-workers, caregivers and clients gives her satisfaction of knowing she is helping people.