The Home Helpers® Team Salutes our Caregivers - The Real Reason We're The Best!
Top-notch caregivers are the key to professional, compassionate care, and we’re proud to employ some of the best in the business. Here’s to those compassionate individuals who give all of our clients a greater level of independence and the dignity that they deserve. Together, we make a difference to anyone in Delaware County, Chester County or the Main Line in need of in-home, non-medical care.
Custom Care Makes All The Difference For Your Loved One. No two people are exactly alike, so why do so many home care providers treat them that way? We pride ourselves on our Home Helpers Client & Caregiver Matching Program™, which matches clients and caregivers based on thorough personality testing. Right from the start, the person cared for feels like they’ve found a friend in their new caregiver-and our caregiver will feel the same way.
Home Helpers® provides clients an on-site Director of Client Care to create a comprehensive TotalCare™ Program for your loved ones, including initial assessments and on-going evaluations. The TotalCare™ Plan is both customized and flexible. Using the Home Helpers® Caregivers, DirectLink®, “outside” care services like adult daycare and available family members, we create a plan that insures your loved one is being cared for at all times.
Home Helpers® Care Check System™ thoroughly screens potential caregivers through the use of comprehensive background checks, and when combined with The Client Caregiver Matching Program™ you can be ensured that your loved ones are cared for by responsible, accountable, professional, compassionate people.
With options like RN Assist™ and qualified staff on-site, you can trust that your needs are met thoroughly and accurately, each step of the way.
Contact us to learn more Home Helpers, and to receive your FREE informational DVD, “Secrets of Home Care Success” 610.358.1110
Media Home Helpers and Direct Link: Overview
John and Janet Squires, long time residents of the Delaware Valley, acquired and opened Western Delaware County / Eastern Chester County Home Helpers office in December 2002. The Squires are business professionals who became interested in this business as they saw family members and friends struggle to find qualified care and support for aging parents or relatives.
In July of 2006, Home Helpers announced that Thomas C. Carroll, MSW had joined their management team as Director of Client Relations and Staff Development. In June of, 2007 the Company was pleased to confirm that Tom had become a partner and had assumed the responsibility of VP, Client Relations.
Since 2003, the Squires’ office has grown to become the leading non-medical Home Care Agency in their service area. As of June 2010, their staff of over 160 care givers is providing support to over 240 consumers. In addition to its private pay customers, the company meets all the PA state requirements for licensure and is currently a provider for both Delaware and Chester County Offices on Aging, Liberty Resources, Jefferson Home Care, Chester County Disabilities, The ALS Society and The MS Society.
In 2007, the practice was recognized with the Presidential Award, which is given to the office that has demonstrated the ethical standards, community involvement and commitment to client service that set it apart from all other Home Care Agencies. The local office was selected from more than 600 nationally and independently-owned Home Helpers locations. In 2008, the practice received even higher praise at it was one of 54 franchises from all Industries named FRANCHISE OF THE YEAR by the International Franchise Association. In 2009, the office received the ADAM BROWN Spirit Award and was named the BEST of Delaware County for Senior Care by readers of the Delaware County Times. Local owners, John Squires and Tom Carroll, attribute these awards to the quality of their caregivers and commitment from the organization to treat their clients like family.
Management Team
John Squires, President
John brought 30 plus years of progressive and diverse management experience to the start-up of the local Home Helpers and Direct Link Office. Throughout his professional life, John has realized success growing organizations with a focus on quality; belief that employees are the most important part of any organization; a passion for customer service, and a commitment to ethical organizational development.
A graduate of the University of Delaware, John started his career in sales with R.J. Reynolds. After two promotions with RJR, he was recruited by Frito-Lay for their accelerated management training program. Upon completion of the program, success at four levels of responsibility led to being named the Philadelphia Area Division Manager. In this capacity, he led the $70mm, 180-person division to nation-leading market share growth.
In addition to Frito-Lay, John held significant responsibility with Prodigy Services, a partnership of IBM and Sears. Starting a National Marketing Manger for the early on-line services company, he assumed the position of Western Region Manager where he directed a 100 person organization covering half of the United States.
Janet A Squires, VP Administration
Prior to Home Helper’s, Janet's primary responsibilities were to be a loving mother and wife. While raising her daughter, Janet served in many volunteer roles in both school and church, including working for 3 years as an aid for special education students. Her volunteer work also included supporting Sally’s Fund, a special program that provided meals to elderly shut-ins at no cost. Before starting her family, Janet was a business professional who held significant management positions at Frito-Lay where she was Northeastern Zone Distribution Specialist, and at Brandt Leasing where she was Vice President of Administration.
Tom Carroll, MSW, VP Client Relations
Tom is a licensed, Master's prepared Social Worker. He obtained his BSW from Misericordia University and his MSW from the University of South Carolina. He has over 17 years of experience in the field. He has a wide variety of professional experience that includes expertise in the areas of child welfare, behavioral health, homecare and geriatrics. Most recently, Tom was the Triage Clinician for Crozer-Keystone Health System's (CKHS), Department of Senior Health Services where he was responsible for the Senior Support Line.
In his role as a partner and VP, Tom is responsible for maintaining the quality of client care, and developing programs to attract and retain the same level of Conscientious Caregivers that have made Home Helpers one of the areas leading providers of non-medical companion care. He is also squarely focused on the company’s goal of developing a “medical approach” to a “non-medical” care industry.
Kim Carroll, RN, Director of Client Care
Kim received her Bachelor’s of Science in Nursing in 1990 from Misericordia University. She has over 20 years of diverse nursing background. Her professional experience includes oncology, hospice care, critical care nursing, workers’ compensation care management and pharmaceutical research and development. Her most recent work experience before joining Home Helpers in 2007 was managing the Outpatient Cancer Program at Taylor Hospital. Kim is currently our full time Director of Client Care. She is an active board member of the Home and School Association of her children’s school and is an active parish volunteer for Nativity BVM Church.
Melissa Andrey, CTRS. Managing Director Chester County and the Main Line
Melissa has over 11 years of operations, sales/marketing and business management experience. Her background in home care is reflective of her strong people skills and ability to improve organizational effectiveness and building enduring client relations. Most recently, Melissa was Executive Director LivHome Inc., Philadelphia branch, managing 130 caregivers and 85 clients. Prior to LivHome, Melissa held positions of increasing responsibility with Alliance Care at Home and Sunrise at Home.
Mary Geiger, Human Resources and Hiring Manager
Mary Ann is an educator and retired high school administrator. She was a mathematics teacher in Chester Upland School District for 16 years. After teaching, Mary Ann enjoyed 20 very successful years as an educational administrator, including roles as a HR Director in Chester Upland, Radnor Township, and William Penn school districts. She is delighted to be involved again in a critical service industry with a people-focused organization.
Michele Wright, Office Administrator and Scheduling Coordinator
Michele brings a broad background of customer service to her role as Scheduling Coordinator and Office Administrator. In 10 years with American Airlines, her duties ranged from gate agent, administrative assistant for Cargo Sales, and management responsibility for the Philadelphia Admirals Club. Since retiring to become a “Domestic Engineer” and raise her 2 children, Michele has remained very active in her Home and School Associations and for the last 4 years working with students with learning disabilities as a paraprofessional at Bethel Springs Elementary School.
Mary BeVier, Scheduling Manager and Field Supervisor
As a field supervisor, Mary is responsible for client satisfaction and continuity of client care. In this capacity, Mary also directs the activities of 4 Sr. caregivers, including client satisfaction surveys, in-home supervisory visits and, in conjunction with our RN, client specific caregiver training. Mary was one of Home Helpers 1st caregivers who only wanted to work a few part-time hours. The only problem was that everywhere Mary went….. our clients would not let her go. After a few months we were lucky when she agreed to assume her current role as field supervisor. Without question, Mary is living proof that we become the extended family when the family can’t be there.
Cheryl Jackson, Chester County Scheduling and Recruiting Coordinator
Cheryl brings over 15 years of experience in Assisted Living and Private Duty Home Care. Most recently Cheryl was the Staffing and Recruiting Resource Coordinator for LivHome, Inc. Prior to LivHome, Cheryl helped to grow and maintain revenue with Alliance Care At Home and Sunrise At Home. Her experience in home care and assisted living includes staffing, recruiting, building relationships with clients and staff, and providing excellent customer service. Cheryl’s many skills include a high-degree of organization and attention to every detail, which will serve her well in her new role at Home Helpers. We are very happy to have Cheryl join the Home Helpers family.
Teresa Haynes, In-Home Care Coordinator
Teresa has been making a difference and contributing as a Sr. Caregiver with Home Helpers of Western Delaware and Chester County for almost 3 years. Prior to joining Home Helpers, her background included owning her own Day Care and 15 years as a C.N.A, (Certified Nursing Assistant)caring for the Sisters of St. Francis at the Assisi House in Aston PA. Because of her caring, compassionate approach, Teresa has taken on some of Home Helpers more challenging consumers including an aggressive dementia client whose family has stated categorically that without Teresa they would not be able to keep mom at home.