Home Helpers of Bucks and Montgomery counties was opened in Lansdale, Montgomery County in 2004, and expanded to Newtown, Bucks County in November of 2007. Our commitment to being the premier provider of non-medical caregiving services in Bucks and Montgomery counties is founded on three fundamental philosophies:
- First and foremost is our belief that outstanding service comes from attracting and retaining the regions finest caregivers, and treating them with the respect that they deserve for the outstanding service they provide.
- Secondly, our caregivers and our families have the support of a dedicated and highly competent support staff that has been strategically assembled with specific skills and responsibilities. This level of office and field support is unmatched in the region.
- Finally, active ownership involvement in all aspects of the business is a fundamental guiding principle. Though our growth has been substantial, we continue to ensure that every employee that works for us and every family we serve meets and maintains a relationship with at least one of our owners. With three partners in the business, we have the unique position to be large and resourceful, while maintaining that personal touch families and employees appreciate.
Meet the Owners:
-resized-600.bmp)
From Left to Right: Frank Esterle, Greg Scheck and Tom Krupp.
Frank Esterle, CSA – Partner
Frank is a 1985 Graduate of Central Bucks West, and earned a BS in Hospitality Administration from Cornell University in 1989. Prior to Home Helpers, Frank was a management consultant, serving the financial services industry. In 2000, Frank took the position of Director of Finance for Aramark Healthcare Support Services. Frank is a Certified Senior Advisor from the Society of Certified Senior Advisors®.
Greg Scheck, CPA/CSA – Partner
Greg Scheck is a 1982 graduate of Central Bucks West, and earned a BS in Business Administration at Shippensburg University in 1986. Prior to Home Helpers, Greg worked as a CPA with a variety of Accounting firms. Greg also earned his certification as a Certified Senior Advisor from the Society of Certified Senior Advisors®.
Tom Krupp– Partner
Tom Krupp is a 1982 graduate of Pennsbury High School, and earned a BS in Engineering from Purdue University, and a Masters in Business Administration from LaSalle University. Prior to Home Helpers, Tom was an operations and engineering executive in the electronics medical device industries.
Field Support Staff:
Sharon Milligan, RN/BSN - Director of Client Care
Sharon joined Home Helpers in 2003 as a staff nurse. Sharon is a graduate of Bishop Kenrick High School, and earned her Bachelors of Science in Nursing from Villanova University. Sharon has been an RN for 31 years, working in a variety of settings, including hospitals, outpatient dialysis centers, and in long term care. Sharon currently resides in North Wales, Montgomery County.
Sharon's role is a pivotal role, even though Home Helpers is a non-medical caregiving company. In general, Sharon's mission is to ensure that the care delivered to our clients meets the high standards we have set. To do this, Sharon, along with our Client Care Teams, is involved right from the beginning when working with a client, as she leads the intake process. From this process, Sharon helps identify caregivers who have the skill set required for the client, and drafts a detailed care plan used by our caregivers in the delivery of care. Sharon then leads the process of supervisory visits by the nurses and Senior Caregivers to the client’s home and is a resource for both the family and our caregivers when there are questions or concerns. Finally,Sharon leads our caregiver training and competency review process, ensuring that our caregivers have the necessary skills for the job.
Sharon works closely with our Client Care Manager and Client Care Liaisons who support Home Helpers in our mission to ensure the highest quality of care. They perform client intakes, draft care plans, and perform regularly scheduled and as-needed supervisory visits. Our nurses also visit clients and caregivers in the home to supervise care being given and act as a liaison for clients and their families, providing them with community and medical resources.
Brenda Crowley, RN - Client Care Liaison
Brenda joined Home Helpers in 2008 with 35 years’ experience as an RN. She earned her RN from Pottstown Medical Center, and served as a Labor & Delivery nurse and a Geriatric Nurse. Following her time at Pottstown Medical Center, Brenda took a position as a resident nurse at Southampton Estates Nursing Home in Southampton, Bucks County. Prior to joining Home Helpers, Brenda spent ten years as a nurse in a private Endocrinology practice, where among other duties, she was in charge of training newly diagnosed diabetic patients on care and wellness techniques. Brenda is a graduate of Abington High School and currently resides in Hatboro, PA. Brenda's experience in health care training has allowed her to play a major role in the caregiver training and competency review process.
Eileen Edling, RN – Client Care Liaison
Eileen Edling joined Home Helpers in 2010. Eileen received her nursing degree from Montgomery County Community College in 1984. Prior to working at Home Helpers, Eileen worked in Pre-Admission Testing, Telemetry and Pediatric Spinal Cord Injury Rehabilitation. She joined Home Helpers because she saw the need for families who want to help their loved ones stay at home in a safe, familiar setting when the family is not always available to provide the care needed. With our assistance, families are able to honor their loved ones wishes, keeping the client safe and well cared for.
Debbie Hanson, RN - Client Care Manager
Debbie Hanson joined Home Helpers in 2011 as a Client Care Manager for the Bucks County and Lehigh Valley areas. She graduated from Archbishop Ryan High School in 1976 and attended Germantown Hospital School of Nursing and LaSalle University for her Registered nurse education. Debbie’s clinical background includes Medical Surgical nursing, a certification in cardiac rehab, and working in a cardiac catheterization lab. She has 21 years of Case Management experience in both skilled non skilled, home infusion and hospice and management settings. Her most loved nursing role is any setting in the client home.
Shannon Griffith- Senior Caregiver
Shannon joined Home Helpers as a caregiver, but was promoted to the role of Senior Caregiver after demonstrating exceptional leadership and care. She graduated from Neshaminy High School and attended Bucks County Community College, where she earned her CNA.
As a Senior Caregiver, Shannon plays a key role with our clients and our caregivers. She conducts home visits to ensure the delivery of quality care. She also acts as an On-Call Caregiver in the event of emergency situations.
Office Support Staff:
Kathy Burke - Office Manager
Kathy joined Home Helpers in 2006. Prior to joining Home Helpers, Kathy worked for 25 years as an office manager for a Montgomery County Accounting firm. Kathy is a graduate of Archbishop Ryan, and earned her Business degree from the Community College of Philadelphia. Kathy currently resides in Lansdale, Montgomery County.
Kathy oversees all the administrative functions of the office. This includes billing, payroll and maintaining all personnel and customer files. In addition, with her length of service with Home Helpers, Kathy is able to contribute to all other functions as needed, such as scheduling, HR functions, and various projects.
Pam Barresi, CNA – Scheduler
Pam joined Home Helpers in December 2008, bringing significant experience to our team. Pam earned a Certified Nurses Aide (CNA) certification in New Mexico, and has practiced as a CNA for 30 years. For the first 15 years of her career as a CNA, Pam was a direct care caregiver in long term care and home healthcare. She then moved into scheduling, and spent 15 years as a scheduler in home healthcare environment.
Pam's role with Home Helpers is to support the scheduling process. She brings extra clinical experience to this role that adds value to the scheduling process. As a CNA, Pam also is available to fill in as a caregiver in emergency situations.
Jillian Colville- Scheduler
Jillian joined Home Helpers in November of 2011, bringing significant experience to our scheduling team. With 8 years in the medical field as a Staffing Coordinator, including five in home healthcare and three in emergency medicine, Jillian knows the business from A to Z. Jillian is a 2001 graduate of Central Bucks East High School; she earned her Associate’s degree from Montgomery County Community College and has also taken nursing classes at BCCC.
Jillian’s role with Home Helpers is to support the scheduling process for the Bucks County area. She is the friendly voice that handles our clients’ last-minute needs and the person who helps when you absolutely need to work this weekend. What she does absolutely the best is building long-lasting and trusting relationships with our caregivers and clients. She believes in liking what you do and who you do it with…and she most certainly lives that philosophy everyday.
Alice Beavers Dake - On-Call Answering Services/Scheduling Coordinator
Alice came to Home Helpers in April of 2009 after working in a similar capacity for Alliance Care (which then became LivHome). She is a 1987 graduate of Archbishop Ryan High School, located in Northeast Philadelphia and attended both Moore College of Art and Community College of Philadelphia. Her 15 years’ experience as retail manager, with a focus in customer service, serves her well in her position as On Call Scheduling Coordinator. Alice approaches her role as a liaison between clients, caregivers and the office team with dedication, professionalism and empathy.
Susan Beal- On-Call Answering Services/Scheduling Coordinator
Susan joined the Home Helpers team in 2011 as part of our On-Call Answering Services. Susan attended Cheltenham High School and graduated in 1988. She has a certification in Government Contracting from Villanova University and has taken business and accounting classes at MONTCO and Penn State.
At Home Helpers, our goal is to make life easier. We're available 24/7 and we believe that clients should be able to speak with a live person and not an outsourced answering service. Providing prompt and professional solutions to our clients, Susan fields phone calls after regular office hours, on weekends and holidays.
Patti Soisson, MSW – Human Resource Manager
Patti joined Home Helpers in 2009 as the Human Resource Manager. She is a 1989 graduate of Connellsville Area Senior High School in southwestern Pennsylvania. She obtained her Bachelor’s Degree in Social Work from California University of Pennsylvania and her Master’s Degree in Social Work from Marywood University. Patti is a resident of Montgomery Township and an active member of her church; Mary, Mother of the Redeemer. She is a part of the Parrish Nurse Ministry and assists with various things throughout the year.
Patti leads the recruitment team in finding the best qualified caregivers to work with our clients. She facilitates our intense new hire training program and also promotes yearly in-services/trainings throughout the year for our staff. She utilizes her social work background to assist with client and caregiver specific questions/opportunities. Throughout the years, Patti has worked in acute care hospital settings, acute rehabilitation, skilled nursing facility, assisted living, and hospice care.
Donna Esterle - Human Resources
Donna joined the Home Helpers team in her current role in 2008, after supporting the business on an as-needed basis through the earlier growth years. Prior to Home Helpers, Donna held a variety of finance and marketing positions with large corporations. Donna earned her BS in Economics from Chestnut Hill College, and is a 1985 graduate of Bishop McDevitt.
Donna's primary role is the recruitment and screening of all prospective employees. In this role, Donna conducts and arranges interviews, performs all background checks, checks all references and ensures that all documentation is in order prior to employment. Home Helpers is fortunate to have a spouse of a partner in this pivotal role, as it is the first step in our quality control procedures.
Stephanie Heflin- Human Resources
Stephanie joined Home Helpers in February of 2010 as a Human Resource Generalist. She graduated from the Souderton Area High School, in June of 2005 and was accepted to Pennsylvania State University. Stephanie graduated with a bachelor’s degree in Recreation, Park and Tourism Management, Community and Commercial Option.
Stephanie's primary role is the recruitment and screening of all prospective employees. In this role, Stephanie conducts and arranges interviews, performs all background checks, checks all references and ensures that all documentation is in order prior to employment. Stephanie also works with unemployment compensation, along with other human resources responsibilities.